The EOS.Web Enterprise Reference Tracking module tracks and coordinates
research requests ranging from short, factual requests to time-consuming
reference questions, promoting a high level of research service
continuity. This flexible module also enables the information professional
to create an online “Hot Topics” or “Frequently
Asked Questions (FAQ)” database which can be organized by
subject area or practice group, to create a knowledge base of reusable
answers and eliminating the duplication of research request work.
Customizable reports are provided that help to demonstrate the value
of your information resource center.
The EOS.Web Enterprise Reference Tracking module promises to:
- Provide the ability to determine the status of a reference request at any
time
- Improve service and efficiencies
- Prevent the duplication of research work
- Ensure answers are provided in a timely manner
- Enable the creation of a knowledge base of reusable answers
- Ensure that all relevant reference information is entered
- Reduce the burden associated with tracking reference requests
- Provide concise information on the library’s request handling operations
- Provide efficiencies for all types and sizes of libraries
an EOS International representative today for more information.
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